What is your refund policy?

Returns or Replacement

If you believe that the products were damaged in transit or are faulty on arrival, please contact us within 24 hours of delivery with photo evidence of the damages to TOKIT Customer Services. 

For quality issues, (Asia Pacific area within 7 days of delivery; North America, European Union& United Kingdom within 30 days of delivery) TOKIT will provide you with paid shipping labels to proceed with the return.

We do not offer refunds if you simply change your mind. The consumer warranty may not apply if the products are damaged by abnormal use.

To be eligible for a return or replacement, your item must be in the same condition that you received it. It must also be in the original packaging. If there is any gift, please return it together. If a product you return is missing accessories or other bundled items that were shipped with the product, the retail price of those items will be deducted from your refund.

To complete your return, we require a receipt or proof of purchase.

Important note: If the buyer does not cooperate with customs clearance or refuses to accept the package and the package is returned, the additional costs incurred, including the return shipping fee, will be borne by the buyer.   

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@tokitglobal.com

If the consumer refuses to accept the package and the package is returned, the additional costs incurred, including the return shipping fee, will be borne by the buyer. 

We need consumers to provide a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Events Beyond Reasonable Control

Neither party will be responsible for any delay or failure to comply with these terms if the delay or failure arises from any cause beyond their reasonable control (wars, natural disasters, extreme weather conditions, etc.).

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