TOKIT products purchased on the official online store come with a limited warranty. Unless otherwise specified, this warranty covers the hardware components of the product as originally supplied and does not cover, or partially cover software, consumable items, or accessories even if packaged or sold with the Product.
This warranty is only redeemable within the original country or region of purchase. We do not accept any return & refunds after 30 days of delivery without reason. However, warranty services are still valid for products under normal use. If a fault is found after thirty (30) days from delivery of the product(s), you should contact us and we will either repair or replace the product.
Warranty period of each product is listed as follows:
- 2 Years warranty for the TOKIT Omni Cook: the Base Unit and the Mixing Bowl (with the lid, without the blade).
- 3~6 Months warranty for the Accessories (varies on different regions, different SKUs) : the Mixing Blade Set, the Steamer Set, the Simmering Basket, the Measuring Cup, the Butterfly Whisk, the Slow-cook Plug and the Blade Cover.
- Items we do not cover : Tea spoons, Scrapers, and other third-party accessories.
The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, present your original Proof of Purchase (invoice), model and serial number of the product, and photo evidence of the product’s defects to TOKIT Customer Service at email@example.com. Please note that we offer after sales assistance only in the areas where we make shipments.
If replacement or repair service is provided, the warranty period will not be renewed or extended.
The limited warranty does not cover:
For more information about our return policy if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
1009, 10/F GLOUCESTER TOWER, LANDMARK, 15 QUEEN'S ROAD, CENTRAL, HONG KONG, 999077, Hong Kong
To check the full refund policy, please click here, thank you!